Pricing policy and general information All prices on delalaing.com are shown in Danish Crowns. All prices include Danish VAT of 25% on orders to Europe. There will not be included Danish VAT of 25% on orders to Greenland, Faroe Islands, Norway (and other countries not members of the EU). Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense. Please be aware that all products are handmade and variations therefore can occur in the stones, wood and other materials. By ordering any of our products, you agree to be bound by our terms & conditions. By placing an order at de la Laing you warrant that you are at least 18 years old or have parents’ permission to buy from us. Events outside de la laings control shall be considered force majeure. The price applicable is that set at the date on which you place your order. Card information is transmitted over secure SSL encryption and is not stored. Personal Information All personal information you provide us with or that we obtain will be handled by Louise de la Laing as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalogue to you. The information you provide is only available to de la Laing and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request de la Laing to delete or correct the information held about you. By accepting these terms of de la Laing Conditions, you agree to the above. Cookies are used on the website. See our cookies policy. Payment We accept payment via a handful of creditcards (VISA, VISA-Electron, Mastercard, Visa-Dankort) and bank/money transfer. When paying by credit card the amount will not be withdrawn from your account before we’ve shipped your products. When paying via money transfer please make sure, that you pay ALL expenses related to the money transfer. If you need to transfer funds to us please use these numbers: BIC/SWIFT: RINGDK22 IBAN: DK8276700006270040   Order confirmation You will receive an order confirmation by e-mail shortly after placing your order. Shipping and handling Your order will normally be dispatched within 2-3 weeks from the time you place your order, please see about delivery below the item as each piece is handmade. Shipping in Denmark Shipping in Denmark: 39 DKK. Shipping internationally REGARDLESS OF VOLUME A 300 DKK (40 Euro) FEE IS ADDED TO COVER POSTAL FEES. International orders will normally be delivered within 1-10 days from the day you received your shipping confirmation. Orders are not shipped on weekends and holidays. Some delays can occur during busy periods and public holidays. De la Laing I/S cannot be held liable for any delays with the shipping company or local customs. Return policy In accordance with EU law (new of June 2014) you have 14 days to return a product you’ve bought via the website. The 14 days start when you receive the product. You must pay the cost of shipping the product back to us if you return it. You will receive your return amount back within 14 days of sending us proof of your return of the product or when we receive the product. To return a product simply return the product within the 14 days and include information about your order-number. You must also inform us via info@delalaing.com or phone that you are returning af product.   File complaint You have the right to file a complaint over a purchase. If you wish to complain to the Danish authorities “Center for disputes, Konkurrence- og Forbrugerstyrelsen”. Complaints and guarantee You can complain of a product and invoke the standard guarantee within 24 months of your purchase by contacting us: info@delalaing.com or: +45 28 90 58 80.     Disclaimer The website may contain errors, wrong pricing, sold out products and we may have difficulty obtaining a product. De la Laing are not responsible or liable in case of any of the above. We emphasize that colors and materials on the products on the website should be considered a guidance only since colors and materials on different computer screens and monitors vary and that our products are handmade. Some variations can therefor occur. The website is owned and run by: De la Laing I/S Westend 3 1661 Copenhagen V Denmark Phone: +45 28 90 58 80   © All rights reserved De La Laing